You are not allowed to register on the Website and use our services if you are a resident of Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
1. Introduction
This document sets out the Terms & Conditions that govern our relationship with you and is part of the agreement between you and Socas International B.V., according to which Socas International B.V. provides you with Services and access to our website (onwin.com). These Terms & Conditions apply to all users of the website and associated Services. By accessing the website, you agree to be legally bound by these Terms & Conditions.
Please read these Terms & Conditions and any additional policies and information available on our website carefully before accepting them. These Terms & Conditions are subject to change.
References in these Terms and Conditions to “we”, “us” or “our” will be to Socas International B.V., / ONWIN and “user”, “you”, “your” and “yourself” refers to you.
You will be bound by these Terms and Conditions for the duration that you have an Account with us.
We recommend that you retain copies of your transaction records and our rules, policies and terms and conditions.
If you need any further information, please Contact Us (details provided in section 17 below).
2. Regulatory information
Socas International B.V. is a private company registered at Dr.M.J.Hugenholtweg 25, Willemdstad, Curacao. We are licensed and regulated by Curaçao Gaming Control Board. Our licence number is OGL/2024/1295/0544 .
The website onwin.com is owned and managed by Socas International B.V.
If there is any inconsistency between these Terms and Conditions and any other documents or policies listed herein, the Specific Conditions will prevail over the general Terms and Conditions.
You acknowledge that by allowing you to use our website, we are not inviting you to use it in any jurisdiction in which such use is illegal or otherwise prohibited.
All the contents of our website and its URL are owned by Socas International B.V.. Any unauthorised duplication, reproduction, modification, transmission, alteration or distribution of any part by you could lead to prosecution.
Your use of our website does not grant you any rights as to the content of the website, or any data feeds provided for your use.
3. Accounts
3.1 Registering an account with us
3.1.1 When you apply to open an Account with us, you undertake that:
a. You are over the age of 18, of sound mind and capable of entering into a legally binding agreement with us.
b. You will provide us with correct and accurate information and documentation regarding your registration.
c. Unless otherwise previously agreed by us in writing, you are not acting as an agent on behalf of any third-party person or persons.
d. You are not currently located in a country where betting is prohibited.
e. You will keep your contact details up to date and inform us of any changes as soon as possible. You will not under any circumstances authorise or allow a third party to use your Account or share your login details with another person. You must maintain strict confidentiality of your login details at all times.
f. You are not currently bankrupt or subject to an individual voluntary arrangement, trust deed or any other form of financial arrangement with any of your creditors and that, as such, you are in charge of your finances.
g. If, under any circumstances, a third-party gains access to your Account, you are wholly responsible for their actions, regardless of whether or not you authorised them to access the Account. We cannot be held liable for any costs, expenses or damages that might arise from any such third-party access to your Account. By agreeing to the above, you indemnify us against any such liability.
h. You are prohibited from selling your Account or from transferring any accrued benefits on the Account to a third party. Furthermore, under no circumstances are you permitted to acquire, or attempt to acquire, an Account belonging to any person other than you, either with or without their permission.
i. You will not use our website in a manner that will alter its contents or introduce malicious materials on the website.
3.1.2 We agree to grant you limited access to our website provided that you comply with these Terms and Conditions and any requirements set out within.
3.1.3 We reserve the right to change these Terms and Conditions, or any of the Exchange Rules and Regulations, at any time. Any changes will be duly communicated to registered users.
3.1.4 Any charges arising from failed transactions (e.g. due to an expired card or where you have changed your address but not updated the payment method registered address) will be recharged to the customer.
3.1.5 In the Commercial Register of the Curaçao Chamber of Commerce & Industry is registered under number 151253: Socas International B.V.
3.1.6 The floor limit for all transactions is zero.
3.2 Multiple Accounts
If you already have an Account with us, you are prohibited from opening a new Account. Where we have grounds to suspect that:
- you are operating more than one Account either in your name or under a different name; or
- you have acted in a way that appears to be in collusion with another or different individuals to manipulate our systems through linked Accounts
- We have complete discretion to withhold any and all winnings that we suspect might have arisen from such behaviour, we may close any account(s) that you have opened and, where appropriate, we may refer such activity to the relevant authorities.
3.3 Eligibility and ID Verification
3.3.1 As part of the registration process, you consent to us undertaking an identity verification check (otherwise known as ‘Know Your Customer’ or ‘KYC’ check) using information provided by you. Your details may be checked against a variety of identity verification databases and your personal data will be processed in accordance with our Privacy Policy (attached to this document), the General Data Protection Regulations and the Data Protection Act. You acknowledge that as part of our KYC processes, a search footprint may be recorded on your credit file.
3.3.2 As part of our KYC checks, we may ask you to provide specific proof of identification (for example a copy of your passport, driving licence or proof of address).
3.3.3 The name associated with any payment method that you use for transactions on your account must be identical to that of the account holder. You will not be able to open an account with us if those names do not match. Any charges incurred by the payment services provider will be recharged to the customer’s account.
3.3.4 You are obliged to keep your personal information up to date. This includes, but is not limited to, your address (your primary place of residence), telephone number and email address. By accepting these Terms and Conditions, you consent to further identity verification checks on all changes to your personal information.
3.3.5 We reserve the right, at our discretion, to conduct checks against your registered details to ensure the accuracy of information you have provided and we shall be entitled to demand further evidence as to your age, capacity to legally contract with us, country of residence or any other information needed to comply with our obligations, at any time in the future.
3.3.6 No winnings will be paid to any user who has not satisfactorily passed our KYC and ID verification processes.
3.4 Your location
3.4.1 It is your responsibility to know the laws concerning online gambling in your country of domicile. Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorised to use your payment card to complete this transaction.
3.4.2 If you are in the UK, your betting activity will be subject to the Gambling Act and the regulations of the UK Gambling Commission.
3.4.3 You are not allowed to register on the Website and use our services if you are a resident of Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
3.4.4 We are not responsible for any action which may arise against you from accessing our website and using our Services when in a country in which gambling is illegal.
3.4.5 We reserve the right to block transactions that we suspect are from any non-accepted territory at our sole discretion. Additionally, we will not permit any transactions where you are located in any country that is on the Visa Original Credit Transaction Exclusion List.
3.4.6 We reserve the right, for whatever reason and at any time, to close your Account or suspend access to our website if we believe you are in breach of the warranties or undertakings given above.
3.5 Deposit and withdrawal of funds
3.5.1 To place a bet with us, you need to deposit funds in your Account e.g. by a bank transfer, e-wallet or bank card. Payment transactions using corporate cards are not permitted. The maximum number of payment methods that you may have on your account is three.
3.5.2 By depositing funds with us, you undertake that the money in your Account was not generated from an illegal source or illegal activities or tainted with any form of illegality. You also undertake that you will not act in a way or take any action or actions, that will have the effect of reversing, stopping or preventing a payment being made to avoid any legitimate liability arising from your use of our Exchange.
3.5.3 We reserve the right to check your transactions for any indication of money laundering and terrorist financing. Any transactions made by you which we suspect to be linked to money laundering, terrorism or proceeds of crime, may be referred to the appropriate authorities. These checks are part of our ongoing commitment to maintaining the security of our users’ funds, and in compliance with our obligations in respect of money laundering and terrorist financing.
3.5.4 We operate a closed loop policy which enforces the withdrawal of funds back to their source. You will be required to level off any deposits made with the same amount of withdrawals before you can withdraw any excess funds back via another payment source. This policy protects both us, and our customers against fraud and money laundering. The difference between your ‘total deposits’ and ‘total withdrawals’ by any payment method is called ‘net deposits’. If you have deposited more than you have withdrawn to any method, you will have positive net deposits. We will only process withdrawals using the same payment method and Account chosen by you to make deposits. When it is not possible to do so, or you wish to withdraw funds to another payment method, you will be required to level off any deposits made with the same amount of withdrawals using the original payment method before any additional funds can be withdrawn to other registered payment methods.
You will not be able to remove a payment method from your account unless the net deposit on that payment method is zero or less.
If you no longer have the payment method (e.g. where the card used to make the deposit has expired), we will need to carry out a number of routine security checks before we are able to make the withdrawal to a different payment method. As part of that process, we may require additional documentation from you to confirm that the original payment method used to make the deposit is no longer active and the reason for it ceasing to be active. Please contact Customer Services in such cases.
3.5.5 All withdrawal requests will be processed after the expiry of a set period of time from the withdrawal request being made.
3.5.6 You acknowledge that while we do not impose a maximum withdrawal limit, such limits may be imposed by our payment providers and that these may be subject to change. Withdrawals may also be subject to internal risk reviews by us and our payment providers. The following restrictions have been imposed by our payment provider:
3.5.7 We are unable to issue you a refund on any funds deposited in your Account. If you decide that you wish to withdraw the funds in your Account, you must do so using the same payment method when you deposited the funds. You will be required to level off any deposits made with the same amount of withdrawals using the original payment method before any additional funds can be withdrawn to other registered payment methods.
3.5.8 We can only remove cards from a customer’s account which have expired or been lost, stolen, damaged or cancelled. In such cases, we may request from you an image of the new card showing the last four digits of the main card number and the cardholder’s name. All other numbers are to be obscured. We may also request that you supply additional information to us in order to verify the identity of the card holder.
3.6 Suspending or closing your account
3.6.1 You may close or suspend your Account at any time by contacting our Customer Service.
3.6.2 We reserve the right to suspend or close your Account at any time, either with or without cause or due notice to you. We will use our reasonable endeavours to give you notice either before or shortly after suspending or closing your Account if advance notice is not possible.
3.6.3 If we become aware, or have cause to suspect, that you are in certain jurisdictions where gambling or betting is restricted or prohibited, we will take steps to block you from using our website.
3.6.4 Following the closure or suspension of your Account, we will, in the normal course of events, return any outstanding funds in your Account to you, subject to any charges or fees and the availability of the payment method(s) by which the original deposit was made. Where we have reasonable grounds to believe or suspect that such funds were obtained illegally or unlawfully through cheating, collusion or proceeds of crime, we may withhold such funds as per our Terms and Conditions or any requirement of regulations, legislation or by law enforcement agencies. In addition, if we note any suspicious or criminal activity on your Account, we will report it to the appropriate authorities.
3.6.5 Where there is an ongoing investigation on your Account, we reserve the right to withhold the funds in your Account pending the outcome and final determination of such investigation (including any external investigation) where:
a. we suspect that you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our website, including where we suspect the Account has been linked with fraudulent or dishonest activity; or
b. we are permitted, or required by law, or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority
3.6.6 Following the final determination of such investigation, we reserve the right to seize some or all the funds in your Account if we are satisfied that you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our website.
3.6.7 Such funds will be managed at our sole and absolute discretion, and where applicable, in accordance with any advice, request or instruction from any regulatory or enforcement authority.
3.6.8 Where a further identification request has been made by law enforcement agencies, industry regulators, tax authorities or other regulatory authorities, to identify you, we will notify you of such request. In the event that you fail to provide us with sufficient identification information, we may suspend your Account and withhold any outstanding funds until such time as you provide the requested information or pending final determination of any investigation which may relate to such request.
3.6.9 At no point would we pay any interest on the funds held in your account.
3.7 Your indemnities
3.7.1 You agree that we rely on the information provided by you in entering into our agreement with you in accordance with our Privacy Policy (attached to this document) and agree not to hold us liable for any falsehood or inaccuracy contained in the information you provide to us.
3.7.2 By accepting these Terms and Conditions, you agree to indemnify and hold Socas International B.V., its directors, agents and employees harmless from all or any liability, claims, losses or demands made by any third party arising out of your breach of this agreement.
4. Segregation and protection of user funds in the event of insolvency
We hold user funds in a ring-fenced client Account in line with regulatory requirements. This means that we have taken steps to protect your funds in the unlikely event that Socas International B.V. becomes subject to insolvency proceedings.
This arrangement meets the Gambling Commission’s requirements for the protection of user funds at the level: basic protection. More information on the levels of protection and the ratings system can be found at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx
5. Commission and fees
5.1 General
5.1.1 There are certain types of charges that you may be required to pay when using our Services as set out below. There are also additional charges that may apply in particular circumstances to users of our Exchange (see below).
5.1.2 All charges are inclusive of VAT, where applicable.
5.1.3 We reserve the right to amend our charges from time to time. In such cases, we will notify you accordingly.
5.1.4 We use rounding to calculate the exact amount of commission that is to be paid on any Market. For this purpose, any sum of £0.0049 or below shall be rounded down to the nearest penny, and any sum of £0.005 or above shall be rounded up to the nearest penny.
5.2 Commission
We will apply a 2.00% percentage commission rate to your net winnings on any Market.
5.3 Deposit and withdrawal fees
Charges may apply to deposits and withdrawals to reflect the cost incurred by us as a result of processing excessive transactions. These may include charges that may have been levied on us by our payment processor for transactions which will be passed on to you at cost.
5.4 Inactive account fee
5.4.1 In certain circumstances, an Inactive Account Fee of £5.00 (including VAT) may be charged. We will begin charging you the Inactive Account Fee each calendar month where:
there has been no log in recorded on your Account for twelve (12) consecutive months or more (i.e. no “Account activity”) and your Account is in credit.
5.4.2 We will notify you that an Inactive Account Fee will be charged thirty (30) days prior to any fees being incurred.
5.4.3 The Inactive Account Fee will be taken from your Account monthly whilst the Account remains in credit.
5.4.4 If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than the said fee), the Inactive Account Fee shall comprise of the remaining funds in your Account. Your account will be closed at that point when there are no funds remaining.
6. Limitation of liability of Socas International B.V.
All reasonable measures to ensure the accuracy and completeness of any content on our website have been taken by us. However, the content is offered ‘as is’ and we exclude any warranties, undertakings or representations as to the quality related to third party content.
In no event will we, or any of our suppliers, accept any liability, however arising for any losses you may incur as a result of using our Services.
Under no circumstances will we be liable for any indirect, special or consequential damages, loss of profits (direct or indirect) or benefit of any bet arising from breach of contract, negligence, equitable duty (including for the avoidance of doubt in relation to any bet(s) or Market(s) voided by us) or other liability even if we had been advised of or known (or should have known) of the possibility of such damages or losses.
Nothing in these Terms and Conditions excludes our liability with respect to death and personal injury resulting from our negligence, or that of our employees, agents or subcontractors.
7. Force majeure and other matters beyond our reasonable control
Without prejudice to our obligations contained within the various laws and regulations of the jurisdictions where we are licensed, we are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labour dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such an event, we reserve the right to cancel or suspend our Services (including the placement of any bets) without incurring any liability.
Failure by us to carry out our obligations under these Terms and Conditions in the events ‘outside our control’ will not be considered to be a breach of these Terms and Conditions.
We are not liable for any losses you may incur due to failure of any equipment or software, (however caused, wherever located or managed, whether under our direct control or not) that may prevent the operation of our Services, impede the placing of offers for bets or the matching of bets, or prevent you from being able to contact us.
Where you place a bet with the intention of subsequently placing a separate bet to reduce the liability incurred by the initial bet, there can never be a guarantee that the Services will be available at the point you wish to place the subsequent bet (this is the case regardless of whether or not the unavailability of the Services is due to a matter beyond our reasonable control).
We will not be liable for any third party’s failure to carry out their responsibilities under our Terms and Conditions.
8. Right of set off
We may at any time, and without notice to you, set off any liability owed to us or to our users by you, including (without limitation) in relation to any Account in your name or which we believe to be under your control:
against any funds held in another Account in your name or which we believe to be under your control; and/ or against any liability that we determine that you have to us, pursuant to these Terms and Conditions, including (without limitation) our Charges.
9. Assignment or transfer of obligations
You may not, at any time, assign or transfer your rights or obligations under these Terms and Conditions, to any third party.
We may assign, transfer or substitute any or all of our rights and obligations under these Terms and Conditions to a third party at any time without notice to you.
10. Severability
If any part of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable, effort shall be made to reform the relevant part in line with the original text in order to be permitted by the applicable law and allow it to be enforced. The validity, legality and enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired and will continue to be in full force and effect.
11. Intellectual property
Unless otherwise stated, we are and remain the owner of:
- all copyright and related rights in and to our website, including, without limitation, any trading tools, price data and related content on our website, except for certain third-party rights where identified;
- all trade mark rights, whether registered or unregistered, in and to us including the ONWIN / onwin.com name, logo and other brand material;
- the domain name “onwin.com” which is our primary uniform resource locator (“URL”).
Any data licensed to us from third parties is provided for use on our website only and may not be used for any commercial purposes without the consent of such third parties.
The following use of price data or any other data or content from our website, our API or any other source (together referred to as “Socas International B.V. Data”) is strictly prohibited without our specific prior written consent:
for commercial use by any person;
- for any use and for any purpose by our competitors, an employee, contractor or agent of any such competitor (collectively referred to as “Restricted Persons”), apart from placing bets on our Exchange;
- screen scraping, web scraping or any other automated or manual collection of our Data, for commercial use by any person and/or for any use by a Restricted Person, is expressly prohibited.
You acknowledge that any unauthorised use of any of the above rights may result in legal prosecution or other action being taken against you, including the suspension or termination of your Account
12. Changes to this agreement
We may and at our sole discretion, modify these Terms and Conditions from time to time. Some changes may also be required in order to comply with applicable laws and regulatory requirements.
When such material changes to these Terms and Conditions are made, we will publish them on our website, notify you and request your acceptance of them for continued use of our website.
13. Communication and notices
Any communications from you to us under these Terms and Conditions should be done by one or more of the methods stated in the ‘Contact Us’ section of our website.
Communications and notices from us to you under these Terms and Conditions will be provided to you in writing via email or via a notification on our website, or both.
14. Governing law and jurisdiction
Unless otherwise stated, this document and its enforcement are governed by the laws of England and Wales.
Where a dispute arises in relation to any provision in this document, the courts of England and Wales will have non-exclusive jurisdiction to determine such dispute.
In the event that these Terms and Conditions in whole or in part, is prepared in languages other than the English language, and there is a discrepancy or discrepancies between the English and non-English versions, the English version shall prevail.
15. No waiver
No failure or delay by a party to exercise any of its rights under these Terms and Conditions shall operate as a waiver thereof and no single or partial exercise of any such right shall prevent any other or further exercise of that or any other right.
16. Entire agreement
These Terms and Conditions and the associated policies and documents previously referred to, constitute the entire agreement between you and Socas International B.V. in relation to the subject matter thereof.
Each party confirms that in entering into this agreement, it does not rely on and shall have no remedies in respect of, any representation or warranty that is not set out in these Terms and Conditions. The parties also confirm that they have not been influenced or induced in anyway, to accept this document as to its merchantability, fitness for purpose or uninterrupted functionality, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever, other than as are expressly set out in these Terms and Conditions.
No party shall have any claim for innocent or negligent misrepresentation based upon any statement in this agreement.
17.You are not allowed to register on the Website and use our services if you are a resident of Curacao, Austria, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
17.1 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
18. Complaints, disputes and referral to the Alternative Dispute Resolution (ADR) service
A ‘complaint’ means a complaint about any aspect of our conduct of the licensed activities. A ‘dispute’ is any complaint which:
- relates to the outcome of the complainant’s gambling transaction; and
- is not resolved at the first stage of our complaint procedure
Although we wish to be as open and transparent as possible in our handling of complaints and disputes, we require our customers not to share their complaint in public (e.g. to the press or to online forums) before we have concluded our efforts to resolve the complaint or dispute. This is to ensure that the outcome of any investigation is not jeopardised or compromised by information about the complaint or the investigation being made public. This requirement should not in any way prevent you from seeking help or advice with your complaint where you need it.
Complaints must be presented to us within 6 months of the date of the alleged incident.
Complaints presented to us outside that period will not be considered.
You may raise a complaint or dispute either by telephone, email or in writing to our Customer Support Team (contact details are below), giving as much supporting information about the complaint as you have. Your complaint will be acknowledged within one working day and will be investigated by a member of the team. We will endeavour to issue a final response to your complaint within 8 weeks of receipt of your complaint. Please note that the 8-week period may be extended if you fail to engage with the complaint process in a timely manner. This may occur where we have requested further information from you and we may “stop the clock” until we receive that information from you. In such cases, the clock will be restarted from the same point as it was stopped as soon as we receive the requested information from you. You may contact us at any time by the following means:
Email: www.onwin.com
Should you remain dissatisfied with the outcome of our decision, you may request to have the decision reviewed by a Senior Manager. That escalation process will also be concluded within the same 8-week period starting from the date of receipt of the original complaint and be subject to the same “stop the clock” process where we have requested further information from you.
Once our investigation process has been completed (and in any event, on conclusion of the 8-week period), we will advise you of our final decision and that we have reached the end of our complaints process.
If you remain dissatisfied with our final response, you may refer your dispute to our alternative dispute resolution (ADR) entity, ProMediate. (If you advise us directly that you remain dissatisfied, we will refer the issue to Promediate). Please note that ProMediate may reject complaints that it considers to be frivolous or vexatious. ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve disputes through conciliation and mediation. The service is independent. Using the service is voluntary and you will not be charged for the use of their services. We agree to fully support any investigations Promediate chooses to undertake. We will advise the Gambling Commission of the outcome of every case that is referred to the ADR.
You may refer a dispute to Promediate at any time following the conclusion of our review of the dispute, so long as this is done within twelve months from the date of our final response to your complaint. Promediate will, on an exceptional basis, accept referrals outside this period if it considers it just to do so. We are not able to refer disputes directly to Promediate. That must be done by you as detailed below. Further information regarding Promediate and their services can be found on their website and you can contact them using any of the methods below:
Promediate
Brow Farm Top Road
Frodsham
Cheshire
WA6 6SP
Tel: 0203 621 3908 or 07827 961 764
Email: [email protected]
Website: https://www.promediate.co.uk/
More information on how to make a complaint can be found on the Gambling Commission website at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx
You may also refer your complaint to the European Commission’s Online Dispute Resolution (ODR) platform which can be assessed at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The ODR Platform will contact us and we will refer them to Promediate. Promediate will communicate with us and with you within 30 days and inform both parties of their decision on the complaint within 90 days.
Our regulatory body is the Gambling Commission. You may contact them at:
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
Website: https://www.gamblingcommission.gov.uk/
Email: [email protected]
Telephone: +44 (0) 121 230 6666
Fax: +44 (0) 121 230 6720